Refund policy

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for a return, items must be unused, in their original condition, and returned with any original packaging, tags, and accessories where applicable.

Some products may be exempt from returns, as explained below.

2. How to Request a Return

To request a return, please contact our customer service team using the contact details provided on our website.

Please include the following information:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photographs of the item, if it arrived damaged or defective.

We will provide instructions on how to return your item. Please do not send products back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 14 days for the refund to appear in your account, depending on your payment provider.

Refunds will include any amounts legally required to be reimbursed under applicable consumer protection laws.

Original delivery charges and return postage costs will be handled in accordance with applicable consumer law and the circumstances of the return.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number and photographs of the issue where appropriate so we can assess the situation.

Depending on the circumstances and your legal rights, we will arrange an appropriate remedy, which may include a replacement, repair, or refund.

You will not be required to cover return costs where the law requires us to pay them.

5. Non-Returnable Items

Certain products may not be eligible for return unless they are faulty, damaged, misdescribed, or otherwise covered by your statutory rights.